VOIP

Broadworks Hosted Telephony Firmware upgrade - Polycom Devices

Start: Tue, May 29th 2018, 22:00
End: Wed, May 30th 2018, 02:00

Dear Customer,

Please be advised that planned maintenance on the Broadworks Hosted Telephony product will take place on the below device types:

29th May– 22:00 to 02:00 30th May – All Polycom device types.

The purpose of these planned works is to upgrade the firmware of the devices we hold on the network to maintain upto date security and compatibility across the estate.

Services Affected: All Handsets are deemed at risk during these times.

Customer impact: On the nights of the 28th to the 31st May, there will be a service interruption when we apply a group TAG and send a reboot command to the devices below to update them to the latest firmware.

Please note that any custom button configuration done from the device may be lost during this upgrade, so we would highly recommend that any line keys be configured via the platform portal to reduce the risk that they are lost.

Depending on the number of the devices on a customers site as well as the speed of the access, the downtime can vary.

If, for any reason the devices do not come back up we request that users power cycle the device in the first instance and contact the VOIP team on 01618222580 option 2, option 2 or VOIP-Ticket@M24Seven.com for support.

Device upgrade list:

Device Firmware 1 Firmware 2

Polycom RealPresence Trio 8500 5.5.3
Polycom RealPresence Trio 8800 5.5.3
Polycom VVX 101 5.7.0 5.6.1
Polycom VVX 201 5.7.0 5.6.1
Polycom VVX 300 5.7.0 5.6.1
Polycom VVX 301 5.7.0 5.6.1
Polycom VVX 310 5.7.0 5.6.1
Polycom VVX 311 5.7.0 5.6.1
Polycom VVX 400 5.7.0 5.6.1
Polycom VVX 401 5.7.0 5.6.1
Polycom VVX 410 5.7.0 5.6.1
Polycom VVX 411 5.7.0 5.6.1
Polycom VVX 500 5.7.0 5.6.1
Polycom VVX 501 5.7.0 5.6.1
Polycom VVX 600 5.7.0 5.6.1
Polycom VVX 601 5.7.0 5.6.1

M24Seven apologises for any inconvenience caused.

Regards
M24Seven Support